Support

Derventio support is delivered by qualified experts and we are able to provide support in a number of different ways.

Customer Support

Our experienced support team is available to any member of your staff and for any type of problem, however small. Contact them by live chat, telephone or email.


Customer Training

Our training ensures your software implementation is as successful as possible. We offer ongoing free online training, support videos, help files and training manuals to any member of your staff as well as in-school training.

Customer Account Management

As a customer, you will be allocated a dedicated account manager to ensure you always get the most from the software.



Customer User Groups

Our free customer user group meetings give you the opportunity to meet key Derventio staff, hear about our upcoming developments, share your ideas and feedback and hear how other customers use the software.


Quality Assurance

Keeping all of our development in-house means that we can run our own quality assurance department. The team follows stringent, tried and tested processes before approving all our software for release to you.


Customer Advocacy Programme

This programme identifies customers who are developed users of the software and are happy to work more closely with us. If you are considering purchasing one of our products or are already a customer, we can put you in touch with a school like yours.

Bespoke Consultancy

Our experienced school leaders can support you with all aspects of performance management, professional development and school improvement planning and implementation. We work with you to devise the most appropriate consultancy for your needs.

I really like the personal feel of this company. You have been excellent in terms of support and the company profile is sharp and professional which inspires confidence.

Lisa Matthews Principal - Bamford Academy

Excellent product. I have always found the training to be very good, clear and within a quick time of asking.

Marc Heron Assistant Head - Standish Community High

I love schooliP!! Can’t believe how much time it is saving. It’s easy to use and the customer service team are excellent.

Jane Norton Headteacher - Crossgates Primary School

I am very impressed with the customer care team and after sale support. They have been outstanding considering we are located in another country and working across varying time zones.

Steven Lupton Vice Principal - Repton School, Abu Dhabi

SchooliP's training onsite and online has been excellent

Joanne Worsely Assistant Headteacher - SS. John Fisher & Thomas More RCHS

Customer service is excellent and the training is tailor made - and very patient!

If you would like to find out more, please call 0333 0433 450 or email: info@derventioeducation.com.

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Derventio Education Limited is a company registered in England and Wales.

Company number: 6970437
VAT number: 977856834